Call Us On: 01223 904000

We are working to ensure the safety of our customers and team. Read our latest Covid-19 updates

Frequently asked questions

Yes, Hiring a motorhome for a Europe tour is a great idea.

Required equipment for driving in Europe:

  1. Reflective jackets (there must be one for each passenger and be kept within the cabin of the vehicle)
  2. Warning triangle (compulsory in most countries)
  3. Headlamp beam deflectors 
  4. Breathalyser (compulsory in France)
  5. First aid kit (compulsory in Austria, France and Germany)

If you are planning to book your Ferry Crossing or Euro Tunnel they will require the registration number and length of your booked motorhome. Please contact us for this information.

All our modern motorhomes have high levels insulation & are build to use in all weather conditions

The digital heating system has a built-in thermostat which will keep the motorhome at a comfortable temperature

The heating system can be run off the GAS/LPG or Electric hook-up

On the day of collection, A member of our team will give you a detailed demonstration of the features and functions of the motorhome

We encourage you to ask any questions as we want you to leave feeling confident and knowledgeable of all the controls of the motorhome.

We also leave a guide leaflet in the motorhome and always at the end of the phone to answer any questions.

We have made some changes to our collection and return times due to new Covid-19 procedures. Please ask a member of the team when booking a motorhome for more details 

Yes, you can leave your car free of charge in our locked and gated compound. 

For the fastest response please call us or alternatively use the Hire Enquiry form on our homepage to check availability a member of our team will be in touch shortly.

A Minimum hire period of 3 nights applies throughout the year increasing to 7 nights through our summer period and Christmas.

We do however run special offers and last minute short breaks,

If you are flexible on dates we also have gaps in our calendar that need filling

The best way to hear about these first is to follow us on social media

  • VAT
  • Unlimited mileage
  • Comprehensive UK Insurance for 2 drivers
  • 24h Road Side & Breakdown Assistance
  • Outside seating & table
  • Kitchen equipment, utensils and crockery

Duvet & Pillows can be supplied at an additional cost. But most of our customers bring their own duvet and pillows

All drivers must be present for the collection.

We require all drivers to have completed our online check-in prior to arriving for the collection.

To check-in online we will need two proofs of address, One will need to be a utility bill and an additional proof of address. 

Please bring your Photocard driving licence on the day of collection. 

A refundable deposit of £750

This must be paid on collection using a debit/credit card this must in the name of the main driver.

This covers the insurance excess and any damage/breakages/driving offences which occur whilst on hire

Festival or events & large groups will incur a higher security deposit of £1250.

All security deposits will be refunded to the cardholder 5 working days after your return.

Yes, dogs are allowed in most of our motorhomes at an additional cost of £55 per dog. Please see our dog friendly motorhome hire page for more details 

The high driving position and large mirrors make our modern motorhomes easy to drive.

When parking you need to make sure there is enough room to manoeuvre easily, make use of the reversing camera and ask a passenger to guide and make sure you park safely.

Parking in towns can be difficult and is best avoided, watch out for height restrictions in car parks. Try and find large supermarkets or parking bays dedicated for larger vehicles

Keep calm accidents happen, call us during office hours or send us an SMS out of hours.

Each motorhome has an incident report document which needs to be completed and reported to us within 24 hours.

Make sure the incident form is completed by yourself and the other party involved in the accident if applicable

We can insure drivers between 25 - 75 years of age who have held a full valid licence for more than 3 years

You can have up to 2 drivers per vehicle free of charge

All drivers must be present to collect the Motorhome

No special driving licence is required as all our vehicles are under 3500kgs which means most standard driving licences are appropriate 

Yes, We will need to notify our insurance company and send them the details of the offences before the hire starts. Please contact us

Our fleet of motorhomes are all under two seasons old. (18 months) We aim to have the best and most modern motorhomes available to hire. 

  • More than 6 weeks before: 25% of total hire cost or Booking Deposit (whichever is greater) 

     

  • Less than 6 weeks till the booked collection date full balance would be charged with no refunds or exchanges.

New Marque Motorhomes reserves the right to amend our cancellation policy for certain events. 

There is an excess of £750 on the insurance policy

A CDW (Collision Damage Waiver) can be taken out which will reduce the excess on the policy to £0.00.

This does also add cover for your tyres and windscreen.

If CDW is taken, the hirer will, however, be fully liable for any Overhead damage (6ft), damage caused through reversing, replacement or repair to windows, any internal damages or any damage costs caused through gross negligence.

The minimum term for CDW is 5 nights in winter and 7 nights during the summer, the maximum term is 21 days.

Please see our terms and conditions for full details.

Yes, although additional cover will need to be purchased when booking to upgrade the insurance and roadside assistance

Your motorhomes can be taken on a ferry.

The company will usually ask for the registration number and size of the vehicle

We always advise customers to book a flexible ticket.

  • Full tank of diesel
  • Full tank of LPG gas
  • Refillable LPG gas system
  • Full tank of fresh water
  • Leisure battery
  • Reversing camera
  • Shower & toilet
  • Gas hob Grill/Oven
  • Fridge
  • Pots, pans & cooking utensils
  • Crockery, cutlery
  • Kettle
  • Kitchen starter pack (washing up liquid, tea towel, rubbish bag, sponge)
  • Fire Extinguisher
  • Smoke Alarm
  • Gas powered heating and hot water system
  • TV/DVD/Digital Status aerial
  • CD stereo system
  •  Fresh water filling hose
  • Electric hook up cable
  • Toilet chemicals.
  • The heating system & hot water
  • Gas hob Grill/Oven
  • Fridge
  • Lights are powered from the leisure battery
  • Water pump
  • TV/DVD/Digital Status aerial
  • USB charging points (If fitted)
  • A power source of 240 volts is needed to fully power the motorhome
  • The on-board 240v plug socket can be used when hooked up
  • The fridge can be used off the mains electric
  • The leisure battery will also charge through the mains electric

All our motorhome have the latest engine technology and can expect to average between 25-33 Miles per gallon (MPG)

Dependant on models there is at least 1 x 240v  plug socket for a standard 3 pin uk plug (this will only work when connected to the mains electric)

1 x 12v socket in the dash which can be used for car phone chargers, sat nav’s etc.

USB charging points on most motorhomes

Most of our motorhome have a HDTV with built in DVD Player.
Have a look at our Luxury range that come complete with Wifi & Netflix along with many other features.

(certainly models are no-longer fitted with a TV please check if this is a requirement and we can try find a vehicle with a TV/DVD) 

We  do not include bedding

Bedding & Towels can be hired at an additional cost - Please see our extras list.

None of our motorhomes have ISOFIX but do have 3 point seatbelt which can be used on child seats that can be secured with a 3 point seatbelt

We always recommend staying on campsites for your own and vehicles safety.

There are many websites online that can help find a suitable campsite,

here is one we often use: www.campsites.co.uk

All motorhome must be returned to our office between 08:30 – 10:00 am (unless late return has been booked)

We ask the motorhome is returned with a full tank of diesel and LPG gas.

We ask that the motorhome is returned with an empty toilet cassette and grey water tank, please make sure grey water & toilet cassettes are only emptied at approved disposal points.

Vehicles are expected to be returned in a clean and tidy condition – All floors clean – Food & rubbish removed – Bathroom clean and tidy – Surfaces wiped

Vehicles must be cleaned unpacked and ready to be handed over to a member of staff by 10:30 am