Terms & Conditions

Principal terms when hiring our Motorhomes

When you rent a motorhome from New Marque Motorhomes it is paramount that you read our terms and conditions before you embark on your motorhome holiday.

Motorhome Hire Rates

Our quoted motorhome hire rates include all taxes, fully comprehensive insurance* and standard breakdown cover.
*In some cases there may an additional insurance charge if the driver has traffic convictions, has a non-UK licence or is in a high-risk occupation. If you have concerns regarding points on your licence please contact us prior to hiring a motorhome.

Insurance

Our insurance carries a standard excess of £500 in the event of a claim on a UK motorhome hire (£750 for non-UK licence holders). This means that the person hiring the motorhome will be liable for up to the first £500 (£750 for non-UK licence holders) in the event of any damage to the vehicle or third party property, and is also responsible for replacement glass and/or tyres.

Insurance Excess / Security Deposit

At the commencement of the motorhome hire we will require a £500 Insurance Excess/Security Deposit (£750 for non-UK licence holders) payable by credit or debit card. This will be debited from your card immediately, but will be refunded in full if the vehicle is returned at the correct time in the same condition as it was supplied to you, with the toilet emptied, the interior clean (including cooking appliances, pots and pans, etc) and with both LPG gas and diesel tanks returned at the levels indicated on departure. Should there be any loss or damage to the vehicle or any of the equipment, fixtures and fittings, part or all of the Security Deposit will be forfeited to fund the repair.

Continental Travel

If you wish to take the motorhome to continental Europe there is an additional charge of £110 per week to cover European Roadside Assistance and supplementary insurance documentation.

Southern Ireland

If you wish to take the motorhome to the Republic of Ireland there is an additional charge of £60 per week to cover Irish Roadside Assistance and supplementary insurance documentation.

Drivers

The motorhome driver must be aged between 25 and 75 and must have held a full British driving licence for at least 2 years. If the driver has any traffic convictions there may be an additional insurance charge – please check with us before you rent a motorhome.

Extra Drivers

Additional UK-licenced drivers can be authorised to drive the motorhome for a fee of £25 per week for UK and continental travel, provided the extra drivers have the requisite driving licences as detailed above. (If you have any concerns about the eligibility of potential drivers, please check with us before you rent a motorhome).

Pets

Where the vehicle allows it, well behaved pets may be taken in the motorhome for an additional charge of £50 per pet, per week.
(Pets Must not be left unattended in the motorhome)

Smoking

It is forbidden to smoke within the motorhome at all times, whether under way or stationary.

Stiletto Heels + Moulded Studs

We ask when you rent a motorhome not to wear shoes with heels or studs inside the motorhome to avoid damage to the floors.

Payment

Booking reservations are only binding once it has been confirmed by New Marque Motor Homes and a non-refundable deposit of £200 per hire has been received. An invoice for the balance will be sent by email 4 weeks before departure. New Marque Motor Homes reserve the right to cancel the booking if the balance is not paid on time. Payment may be made by credit or debit card..
For late bookings, i.e. bookings made less than 4 weeks prior to the hire period, payment in full is required at the time of booking.

Cancellation Charges

In the event of the hirer having to cancel the booking more than 4 weeks prior to the hire period, the deposit is forfeited. If cancelled less than 4 weeks, but more than 2 weeks, prior to the hire period, 50% of the total fee is payable. If cancelled within 2 weeks prior to the hire period, the total hire charge is payable.

Alternative Vehicles

Whilst we make every effort to ensure the reserved vehicle is available, should it be necessary Solent Motor Homes Ltd reserve the right to offer a substitute motorhome of similar specification. If for any reason that is not possible, Solent Motor Home’s liability is limited to the refund of all money paid by the hirer.

Liabilities

New Marque Motorhomes accept no responsibility for replacement vehicle costs, travel or accommodation or any other consequential loss arising from motorhome breakdown, accident or any other cause.
New Marque Motorhomes accept no responsibility should any equipment or facility on the motorhome cease to operate.

Accidents

All accidents must be reported as soon as practical to New Marque Motor Homes, with a detailed written report, complete with the details of any other drivers and/or witnesses, given on return of the motorhome.
The hirer is totally responsible for any damage caused above cab height, and will be held liable for repairs.
The hirer will be responsible for any costs and expenses incurred for speeding, parking fines, congestion charges and toll charges and for any road traffic offences or breach of traffic regulations.

Breakdown

Our motorhomes are maintained in first class condition and are thoroughly checked and cleaned before collection. In the unlikely event that you do experience a problem, all of our motorhomes are fully covered by Roadside Assistance.

Return of the Vehicle

The motorhome must be returned between 08.30 and 11.00 on the last day of the hire period unless Premium Late Return has been booked.
Failure to return the motorhome by the time agreed at booking can incur a charge of £50 per hour. There are no refunds for early return of the motorhome.
The motorhome must be returned in the same clean and tidy condition that it was in on collection, with the same level of LPG gas in the gas tank and the same level of diesel in the diesel tank. If the vehicle is returned without refilling the diesel to its original departure level, there will be a charge to fill the vehicle at 25% above forecourt prices.
Following the return of the vehicle it will be inspected for damage and cleanliness, etc. Should there be any loss or damage to the vehicle or any of the equipment, fixtures and fittings, part or all of the Security Deposit will be forfeited to fund the repair.
The hirer will be notified within 7 days of any damage or deficiencies.