FAQ

Can I take the motorhomes to Europe?

Yes, you can take drive the motorhome to Europe & Ireland at an additional cost of £55 per week to cover insurances. (Unless it is part of our winter escape special price package)
You will need the registration number and length of vehicle to book in advance on the ferry.

Will the motorhome be warm enough to use in the winter?

All our modern motorhomes have high levels of floor, wall and roof insulation. The heating systems run on LPG Gas and can safely be left on while parked up.
It is very easy to refuel at any Autogas fuel station.

How will I know how to use the equipment in the motorhome?

On the day of collection, one of our team will give you a detailed demonstration on the features and functions of the motorhome. We encourage you to ask any questions as we want you to leave feeling confident and knowledgeable of all the controls of the motorhome. We also leave an instruction leaflet in the motorhome.

Can I leave my car with New Marque Motorhomes?

Yes, you can leave you car free of charge in our locked and gated compound, cars left at owners risk.

What time can I collect the motorhome?

Motorhomes are available from 3pm on the day of collection. (We do offer premium early collection if available please see pricing page for details)
The motorhome must be returned by 11am on the day of return. (unless premium late return has been booked – please see pricing page)

How do I make a booking?

Please fill and complete the enquiry form on our website with all your details and we will confirm prices and availability.

Is there a minimum hire period?

A Minimum hire period of 4 nights applies throughout the year increasing to 7 nights through our summer period and Christmas.

What is included in the rental price?

VAT, fully comprehensive insurance, unlimited mileage,  24hr breakdown assistance, we provide a range of crockery, cutlery, utensils and a range of safety equipment. Bedding/towels (linen Pack) can be provided at an additional cost.

What documents do I need to provide when I collect the Motorhome?

All drivers must be present on collection, you will need to bring your driving licence, national insurance number and two proofs of home address. This can be a utility bill, bank statement or credit card bill dated within the last 3 months.

What is the security deposit?

A refundable deposit of £500 (£1000 if travelling outside of the UK) this must be paid on collection using a debit/credit card this must in the name of the main driver. This covers the insurance excess and any damage/breakages/driving offences which occur whilst on hire.

Can I take my Dog?

Yes dogs are allowed in most of our motorhomes at an additional cost of £50 per dog per week. (This works out cheaper than kennels and covers the extra cleaning) we recommend you bring your own blankets to protect the soft furnishings. Dogs must never be left unattended in the motorhome.

I have never driven a Motorhome before are they easy to drive?

The high driving position and large mirrors make our modern motorhomes easy to drive.

When parking you need to make sure there is enough room to manoeuvre easily, make use of the reversing camera and ask a passenger to guide to make sure you park safely.

Parking in towns can be difficult and is best avoided, watch out for height restrictions in car parks. Try and find large supermarkets or part on the outskirts of town and use public transport.

What happens if I damage the motorhome?

Keep calm accidents happen, call us during office hours or send us an SMS, we will give further instructions. take a picture of the damage if possible and take down as much details as possible. The excess on the fully comprehensive insurance is £500.00

What type of customer does New Marque look for?

At New Marque we are very proud owners of all of our motorhomes and look to find customers who will treat our motorhome like it is their own.